Privacy Policy

Who we are

This policy explains how Royal Treasure (www.royaltreasure.online) collects and uses personal information. Contact: support@royaltreasure.online.

What we collect

Account: username, password (stored only as a secure hash), and the email address and phone number you verify. Play and wallet: games played, stakes, wins, rewards, purchases, redemptions and the payout account you give us (Cash App, PayPal, Chime, debit card or US bank account). Support: messages you send us.

Device and usage: IP address, browser and device type, pages and screens visited, and the time of each visit. For purchases we do not receive your card or bank details; our payment partners handle them. If you choose a debit card or bank account for a redemption, we keep its number encrypted until that payout is complete and then only its last 4 digits.

How we use it

To run your account and games, process purchases and redemptions, verify your email and phone, prevent fraud and abuse, keep the service secure, answer support requests, meet legal duties, and improve the app. With your email we may send account messages and offers; every offer email has an unsubscribe link.

Who we share it with

Only service providers that help us run Royal Treasure, and only what each one needs: payment processors (CSPay and ggusonepay) for purchases and payouts; Twilio to send verification codes; Google for email delivery and Google Analytics; Microsoft Clarity for usage analytics, including session replays; our email and customer-support tools. We may also share information when the law requires it or to protect players and the service.

We do not sell your personal information.

Cookies and storage

We use a session cookie to keep you signed in, a longer-lived cookie when you choose Remember me, and browser storage for preferences such as your saved username and settings. Analytics tools (Google Analytics, Microsoft Clarity, Ahrefs Web Analytics) use cookies or similar technology to measure how the app is used. You can clear cookies and storage in your browser settings at any time.

How long we keep it

We keep account, wallet and payment records while your account is open and afterwards for as long as needed for accounting, fraud prevention and legal obligations. Support messages and analytics data are kept for a shorter period.

Security

Connections are encrypted (HTTPS), passwords are hashed, and access to player data is limited to staff who need it. No system is perfectly secure, so please use a strong password that you do not use elsewhere.

Your choices and rights

You can ask to see, correct or delete your personal information, or to stop marketing emails, by writing to support@royaltreasure.online. We will answer within 30 days. Records we must keep by law, such as payment records, may be retained after an account is closed.

Children

Royal Treasure is only for people aged 18 and over. We do not knowingly collect information from anyone younger; if we learn we have, we delete it and close the account.

Changes

We may update this policy; the date at the top changes, and important changes are shown in the app.